Announcing Ticksy

If you’ve used a web-based customer support app lately, you know they can be a bit “over.”

Overwhelming. Overly expensive. Overly complex. And over featured.

Finding the right ticket-based customer support system – one that’s easy to use, intuitive and fairly priced – has always been difficult.

But not anymore.

Altitude Marketing has developed and launched Ticksy, a web-based, customer support app. Ticksy is designed to be accessible for users, both in ease-of-use and price – just $5/user per month.

“Ticksy is designed to reduce the amount of time you need to spend to give customers awesome support,” said Justin Scheetz, who served as Ticksy’s lead designer and developer. “It’s ideal for business with 1-25 customer support reps that want a better way to field, assign, track, follow through and follow up on customer service inquires.”

As Altitude continued to grow, it became more challenging to manage support requests through email. After extensive review of the marketplace, Scheetz couldn’t find a solution that fit the needs of the company.

“Strategically, we knew we had to transition to a more efficient ticket-based system,” Scheetz said. “We needed a streamlined central place to manage responses. That didn’t exist, so we decided to build it ourselves.”

Existing solutions were either too expensive, had feature overkill, were cumbersome to use or were not robust enough to handle the necessary information flow and reporting needs.

“There is definitely a market for a web-based customer support app that isn’t complicated or expensive,” Scheetz said. “That’s the whole point.”

Ticksy took nearly 18 months to develop and test.

“I want to thank Tony Powell and David Sabol for their technical expertise in helping bring it to life,” Scheetz said. “Ticksy is the solution that will change how small businesses approach customer support.”

Ticksy offers a number of unique features. It’s engineered to integrate automatically with sellers’ accounts in the Envato Marketplaces, and user questions can easily be turned into entries on public-facing FAQ pages. In addition, Ticksy makes branding easy, with unique URLs and logo integration.

A beta testing phase ended last month, and dozens of users have already signed up for support plans which comes with a 14-day free trial. “Initial feedback has been overwhelmingly positive,” Scheetz said. “Ticksy’s interface is intentionally sleek, it is easy to use, and it’s very affordable.

“People have responded very well to that.”

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