Meet the Team
Coming from a background in engineering and software provides natural insight to Altitude’s unique client base, as well as streamlining our operations and a focus on quality.
Gwen Shields
PARTNER & CHIEF OPERATING OFFICER
As Altitude’s COO, Gwen oversees client-facing systems and processes to improve service and retention, ensuring production operations run smoothly and effectively. Her exceptional problem-solving skills and technical knowledge allow Gwen to understand and guide Altitude’s core base of technology-focused clients.
With a background in engineering, marketing, and public relations for technology companies, Gwen brings an understanding of operation processes as well as knowledge of tech, healthcare, and life sciences to the table. Gwen is responsible for overall client satisfaction and overseeing the production teams, ensuring projects are on time, on budget, and achieve the desired results.
She is a strong believer in fostering a company culture that empowers the Altitude team members to better serve client needs. Through her practical-yet-compassionate nature, Gwen has been instrumental in developing and nurturing client relationships, streamlining internal processes, defining our product offering, and fostering Altitude’s forward-thinking mentality.
Before becoming a part of Team Altitude in 2008, Gwen worked on behalf of high-tech startup companies, software, health and fitness, bio-pharma and economic development organizations. For nine years prior to joining Altitude, she ran Kestrel Communications, a national PR and marketing firm specializing in technology companies.
Gwen earned her bachelor’s degree in engineering from the University of Pennsylvania and worked in information systems and tech sales before becoming attracted to the marketing side of the equation. She is frequently active in the local community, taking part in the Leukemia & Lymphoma Society Woman of the Year Campaign, the Emmaus Main Street Partners, and serves on the Ski Patrol at Bear Creek Ski Resort.
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